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  • Invoices: How will optional features be charged?
    Answer:   Optional features (such as Pro-Option, USB stick, external HDD, IP addresses and so on) will be charged on a due date. Therefore the amounts are ...

  • Operation systems and software: Why do I get intrusion warnings?
    Answer: Problem:In VMware or other OS, you get warnings of the mainboard and / or the IPMI console of the server from the intrusion detection switch.   Background:The ...

  • Co-domain: What is a domain dummy?
    Answer: At certain Hosting plans you are able to register additional domains as a Co-domain.   If a free of charge Co-domain is terminated in xour contract, its ...

  • Termination: How can I delete my Account?
    Answer: Problem:You want to have your account completely deleted at EUserv, because you no longer want to use services.Solution:An account, ie all data under a customer ...

  • Support + SLA: What does "Extended Customer Support" mean?
    Answer: The term "extended customer support" encompasses all support requests processed by us that go beyond regular support. The extended customer support is always chargeable and ...

  • IP addresses: Why do I need a / 64 subnet for sending mail over IPv6?
    Answer: Starting position:You operate a server with an already permanently installed IPv6 address and want to send emails via this server. You notice that the IPv6 ...

  • Invoices: Why can't I use PayPal as a payment method?
    Answer: Problem:PayPal is not or no longer available as a payment method for paying invoices or filling up the customer account.Possible causes: The limit of the payment ...

  • Termination: Can I have credit transferred from my customer account to my bank account?
    Answer: Problem:There is a credit in your customer account under your customer number. You are wondering whether you can have this credit transferred to your bank ...

  • Domain: How can I change from one domain plan to another?
    Answer: Initial situation:You want to change an existing contract from tariff "A" to tariff "B".What to check:You have to check whether the new tariff "B" contains fewer ...

  • FTP accounts: How do I fix TLS problems with FileZilla?
    Answer: Problem:You are using the "FileZilla" FTP software and have activated TLS for secure transmission. You have updated FileZilla to the latest version and have been ...

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