ID #1555

Why can I not login into the customer panel?

 

Possible reasons:

 

1. An invalid password or customer ID has been entered

  • E.g. by inserting the password via copy & paste

    (Special characters can possibly get copied with the password)

 

2. Too many failed login attempts

  • Wait for the end of the displayed lock period and try again

  • Use the „Lost password?“ function to have a new password created after the lock period has been suspended

 

3. Your account is deactivated (locked)

Tags: login, login not possible

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