ID #1587

Why can't I access my rootserver anymore?


  1. Check the reachability of the server via Ping and SSH.


If the server is still not responding:


  1. Perform a server reset with the following manual: Perform a server reset.


If you still (after approx. 10 – 15 minutes) have no access to the server:


  1. Start the rescue system with this manual: Start the rescue system.


If the problem persists:


  1. Start the vKVM rescue system, using this manual: Using the vKVM.

If you have checked all points and the problem still exists, please contact our support under and describe the problem in detail and the steps you already proceeded, so that we can initiate a hardware exchange, if neccessary.

Tags: nicht mehr erreichbar, rootserver, server

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