Possibly the Re-installation of your server has not yet been completed. A Re-installation may take up to 3 hours. You can see the status of your Re-installation by following these steps:
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Login into the customer panel with your customer data and your password
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Choose the affected contract
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Choose the menu „Server“
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Choose the point „Serverdata“
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You can now see the status of the installation under „Software-Data of the server“
If the Re-installation of your server has not been completed after a reasonable period of time or the server is not available despite the completion of the installation, please contact our support via E-Mail or phone.