The server is in the so-called "soft-off" status.
have accidentally shut down your server with a "shutdown -h" or similar command (no reboot). The server is no longer accessible.
The servers are set up in the BIOS in such a way that they switch on again after a power-down / soft-off when the server is disconnected from the power supply via the webreset.
To start the server please use:
- Webreboot via customer center or app
- Activation of the rescue system via the customer center or app with the reset of the hook
The Webreset system does the following:
- Switch off power supply.
- Wait a few seconds until all the mainboard components are powerless.
- Switch on power supply again.
In a few cases for the Webreboot not to success. This may be e.g. Due to lack of support in the server BIOS ( "Status After Power Failure"). In such a case, please contact the Customer Center -> Options to request a service request with the desired response time to a technician and indicate that the technician should manually switch the server back on. Please note: The technician order is usually payable.